Google Business Profile

Let's check we've got you right

Everything below is what we found about your shop. Read it through and flag anything that's wrong.

Before you start

Anything you don't flag, we'll take as correct and publish it to your Google profile. There's nothing to tick or confirm: if a line is right, leave it alone. Use Not right on anything that isn't, and tell us what it should say.

Your details

Taken from your GBP and autolubeco.com.

Auto LubeYour GBP

105 Hespeler Rd, Unit 103, Cambridge, ON N1R 3G7 Your GBP

autolubeco.comYour GBP

(226) 972-7102 Your website

Opening hours

MondayTuesdayWednesdayThursdayFridaySaturdaySundayTap a time to change it.

Your GBP

The work you do

All of these came off your own website. Mark anything you don't actually do, or that needs correcting.

Anything we've missed? Work you do that isn't listed above

What we've deliberately left off

We couldn't tell from your website whether you do these, so we left them off rather than claim something untrue. Mark any you actually do.

What we'd say about you

These go on your profile as claims about your business, so they have to be exactly right. Flag anything that's wrong or that you'd word differently.

A 2-year, 48,000 km warranty on your servicesYour own reply to a review

Two oil change tiers: full synthetic, and Liqui Moly Maximum PerformanceA customer wrote about it in a review

You carry Liqui Moly oilYour website

No appointment needed, you take walk-insYour own March post

4.9 stars from more than 2,000 reviewsYour GBP

You work on European, American, Asian, 4x4, diesel, hybrid and electric vehiclesYour website

Things we'd add to your profile

These are true of your shop but your Google profile doesn't say so. They're free to turn on, so we'd add them unless you say otherwise.

Liqui Moly, which appears nowhere on your Google profile todayYour GBP

That you take walk-ins, so people know they don't need to bookYour GBP

A restroom and somewhere to waitYour GBP

Your services as product cards, using your own artworkYour GBP

What do you want more of?

Pick up to three. These lead your profile, and everything else sits behind them.

"Love to attract Liqui Moly clients. Best vehicle to target: German cars, strong opportunity, higher ticket item."Recorded in our briefing doc from your sales call. Still right?

Something else? If what you want most isn't in that list, put it here

Any work you'd rather not get calls about?

Not work you refuse, just the jobs you'd rather not fill the day with. Nothing gets removed, we simply stop leading with it.

A few things only you can tell us

These go on your profile as facts, so we'd rather hear them from you than guess.

Which German makes can we name? Your briefing doc says German cars but not which ones. We won't name a make until you tell us.

Your warranty, word for word We have "2 year / 48,000 km" from your own reply to a review on your profile. If there are conditions, they need to be in there.

Do you hold a Liqui Moly dealer or Top Tec badge? If you're an official dealer we can say so. If not, we won't.

Your March tire-swap offer is still live on your profile It expired on March 31 and it's the first offer a customer sees. The post

Do you take fleet or company vehicles? It brings repeat work and it isn't mentioned anywhere on your profile.

Are the prices in your own artwork still current? Your brake graphic shows $399.99. We won't publish a price that's moved on.

Questions your customers ask

These are the questions people actually ask an auto shop before they book, and the ones Google now answers on your behalf. Your website doesn't answer any of them yet. Answer what you can, skip what you can't.

Your Google reviews*

You're on 4.9 from over 2,000 reviews. How should replies be handled from here?

We reply to everythingEvery review answered within 3 days. Nothing negative argued in public: a bad one gets a thank you, an apology and an ask to call the shop. We reply to everything, you approve the low onesYou see anything 3 stars or below before it goes out. If we haven't heard back in five days we post the safe version, and you can change it after. We take the good ones, you take the bad onesWe reply to 4 and 5 stars. Anything lower is yours to answer and we don't draft it. You reply to everythingWe don't touch your reviews at all.

How should we sound? This shapes your replies and your posts. Pick as many as fit.

Anything we should never say? Words you'd hate to see, or whether we can name a staff member

Your posts*

We publish five a month, so we need plenty to draw on. These are all switched on - everything we'd write about, taken from the work you do. Tap any you'd rather we left alone.

Nothing will be posted to your Google profile. No monthly posts, no seasonal updates, nothing. Your profile will show whatever is on it today and it will not change. Posting is part of what you're paying for, so only turn it off if you're sure.

Anything else

Anything at all you want us to know before we build your profile.

Who filled this in? So we know who to come back to

Would you rather just tell us? Anything you'd sooner say than type into a box. It comes straight to Joseph, and it is the quickest way to get something changed.

We've got your answers. Nothing here is final: change anything you like and send it again, and we'll work from the most recent version.