Google Business Profile

Let's check we've got you right

Everything below is what we found about your shop. Read it through and flag anything that's wrong.

Before you start

Anything you don't flag, we'll take as correct and publish it to your Google profile. There's nothing to tick or confirm: if a line is right, leave it alone. Use Not right on anything that isn't, and tell us what it should say.

Your details

Taken from your GBP and autolubeco.com.

Auto LubeYour GBP

105 Hespeler Rd, Unit 103, Cambridge, ON N1R 3G7 Your GBP

autolubeco.comYour GBP

(226) 972-7102 Your website

Monday to Friday, 8am to 6:30pm. Saturday, 8am to 6pm. Closed Sunday. Your GBP

The work you do

All of these came off your own website. Mark anything you don't actually do, or that needs correcting.

Anything we've missed? Work you do that isn't listed above

What we've deliberately left off

We couldn't tell from your website whether you do these, so we left them off rather than claim something untrue. Mark any you actually do.

What do you want more of?

Pick up to three. These lead your profile, and everything else sits behind them.

"Love to attract Liqui Moly clients. Best vehicle to target: German cars, strong opportunity, higher ticket item."Your words from the sales call. Still right?

Something else? If what you want most isn't in that list, put it here

Any work you'd rather not get calls about?

Not work you refuse, just the jobs you'd rather not fill the day with. Nothing gets removed, we simply stop leading with it.

A few things only you can tell us

These go on your profile as facts, so we'd rather hear them from you than guess.

Which German makes can we name? Your briefing doc says German cars but not which ones. We won't name a make until you tell us.

Your warranty, word for word We have "2 year / 48,000 km" from your own reply to a review on your profile. If there are conditions, they need to be in there.

Do you hold a Liqui Moly dealer or Top Tec badge? If you're an official dealer we can say so. If not, we won't.

Are the prices in your own artwork still current? Your brake graphic shows $399.99. We won't publish a price that's moved on.

Questions your customers ask

These are the questions people actually ask an auto shop before they book, and the ones Google now answers on your behalf. Your website doesn't answer any of them yet. Answer what you can, skip what you can't.

Your Google reviews*

You're on 4.9 stars from over 2,000 reviews. How would you like replies handled?

We handle all of themEvery review answered within a business day, in your voice. We never argue with an unhappy customer in public: the reply thanks them, says we want to put it right, and asks them to call the shop so you can sort it out with them directly. That way the next person reading it sees a shop that answers, and the argument itself never happens on your profile. We handle the good ones, you approve the restWe reply to 4 and 5 stars ourselves, and send you anything lower before it goes out. If we haven't heard back within five days we post the safe version so nothing sits unanswered, and you can change it afterwards. No thanks, we'll handle our own reviewsWe won't reply to anything on your profile, including a bad one. Only pick this if you already answer your own reviews.

How should we sound? This shapes your replies and your posts. Pick as many as fit.

Anything we should never say? Words you'd hate to see, or whether we can name a staff member

Your posts*

We publish five a month, so we need plenty to draw on. These are all switched on - everything we'd write about, taken from the work you do. Tap any you'd rather we left alone.

Nothing will be posted to your Google profile. No monthly posts, no seasonal updates, nothing. Your profile will show whatever is on it today and it will not change. Posting is part of what you're paying for, so only turn it off if you're sure.

Anything else

Anything at all you want us to know before we build your profile.

Who filled this in? So we know who to come back to

Would you rather just tell us? Anything you'd sooner say than type into a box. It comes straight to Joseph, and it is the quickest way to get something changed.